Refund and Returns
Refund & Returns
Ride The Wave With Confidence.
At OceanVibez, we are committed to delivering premium-quality apparel and an exceptional shopping experience. Your satisfaction is important to us, and our team is here to help when your order does not meet your expectations.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
Easy Exchanges
Exchange eligible products for another available size or color.
Secure Refunds
Approved refunds are returned to the original payment method.
Our Return Policy
Please review the information below before submitting a return, exchange or refund request.
30-Day Return Policy
We gladly accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the product must:
- Be unused and unworn
- Be in its original condition
- Include all original tags and packaging
- Include valid proof of purchase
OceanVibez reserves the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following products are not eligible for return:
- Digital products
- Gift cards
- Clearance or final-sale products
- Customized or personalized products
- Items that have been worn, washed, damaged or altered
Products marked as final sale cannot be refunded or exchanged unless they arrive damaged or incorrect.
Exchanges
Need another size or color? We are happy to exchange eligible merchandise based on current inventory availability.
If the requested replacement is unavailable, we may offer:
- A different available variation
- Store credit when applicable
- A refund to the original payment method
Exchange items remain subject to the same return eligibility requirements.
Refund Process
Once your returned product is received, our team will inspect it and notify you regarding the approval status.
- Approved refunds are issued to the original payment method
- Processing may take approximately 5–10 business days
- Bank processing times may vary
Original shipping charges are non-refundable unless the return resulted from an OceanVibez error.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery when an order arrives damaged, defective or incorrect.
Please include:
- Your order number
- Clear photographs of the product
- Photographs of the shipping packaging
- A brief description of the problem
Our team will review the information and work to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping expenses unless:
- The incorrect product was shipped
- The item arrived damaged
- The product has a verified manufacturing defect
We strongly recommend using a trackable shipping service. OceanVibez is not responsible for return packages lost in transit.
Shipping Information
OceanVibez proudly ships throughout the United States and Puerto Rico.
- Free standard shipping is available on qualifying orders
- Delivery time depends on destination and carrier service
- Weather, holidays and carrier delays may affect delivery
Shipping estimates are not guaranteed once an order has been transferred to the shipping carrier.
Order Cancellation
Orders begin processing shortly after they are submitted. Because of this, cancellations or changes cannot always be guaranteed.
Contact our team as soon as possible when you need to:
- Cancel an order
- Correct a shipping address
- Change a product size or color
Once an order has shipped, it cannot be cancelled.
Questions About Your Order?
Contact the OceanVibez Customer Support Team for assistance with returns, exchanges, damaged products or order questions.
Why Shop OceanVibez?
Apparel and accessories created for lifestyle and adventure.
Protected payment processing for a confident shopping experience.
Professional order preparation and dependable delivery services.
Real assistance whenever you have questions about your purchase.